People, Process, Product

People: Who are the people in your company? As automated as they get… businesses cannot survive without exceptional people. Making sure you have the right people with the right strengths doing the right jobs is really important to getting the job done well.

When you’re looking to hire, define what strengths and behaviors the employee needs to have in order to succeed. You might be tempted to hire someone who has great skills, but if their talents aren’t the best for the job that needs to be done, you’ll all be unhappy.

Focus on capitalizing each individual’s strengths – forcing them to improve their weaknesses is a recipe for unhappiness.

Process: Your company is driven by your people and your product. The methods your people use to provide your product is the process. Take a look at what they’re doing and how they’re doing it. The more gaps you can eliminate, and the more you can streamline the process, the more your business will be able to grow.

As your business grows, you’ll need to keep tweaking your processes to account for the changes in your people and the volume of your product, so it’s important to revisit this often.

Product: If you’re in business, you have a product. What services do you provide? What product are you selling? This is the goal of your business – this is what you sell. When these three come together, your employees, your customers, and your business flourish. Businesses that flourish can transform communities.